Terms and condition

Terms And Conditions

Livevnv

Terms and Conditions

1. Contractual Relationship

These terms of use (the "Terms of Use") govern your use of our website https://livevnv.com/ (the "Website") and our "Livevnv" application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform". Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading and/or even merely using the Platform, you shall be contracting with Livevnv and you provide your acceptance to the Terms of Use and other Livevnv policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy etc.) as posted on the Platform from time to time, which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same. The Platforms will be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Livevnv. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Livevnv may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

Livevnv may amend the Terms related to the Services from time to time. Amendments will be effective upon Livevnv’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

Our collection and use of personal information in connection with the Services is as provided in Livevnv’s Privacy Policy located at https://Livevnv.com/privacy/notice. Livevnv may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a Third Party Provider (including a transportation network company driver) and such information or data is necessary to resolve the complaint, dispute or conflict.

2. The Services

The Services constitute a technology platform that enables users of Livevnv’s mobile applications or websites provided as part of the Services (each, an “Application”) to arrange and schedule transportation and/or logistics services with independent third party providers of such services, including independent third party transportation providers and independent third party logistics providers under agreement with Livevnv or certain of Livevnv’s affiliates (“Third Party Providers”). Unless otherwise agreed by Livevnv in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT Livevnv DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER AND THAT ALL SUCH TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY Livevnv OR ANY OF ITS AFFILIATES.

License.

Subject to your compliance with these Terms, Livevnv grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Livevnv and Livevnv’s licensors.

Restrictions.

You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Livevnv; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Third Party Services and Content.

The Services may be made available or accessed in connection with third party services and content (including advertising) that Livevnv does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Livevnv does not endorse such third party services and content and in no event shall Livevnv be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary’s terms of service.

Ownership.

The Services and all rights therein are and shall remain Livevnv’s property or the property of Livevnv’s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Livevnv’s company names, logos, product and service names, trademarks or services marks or those of Livevnv’s licensors.

3. Your Use of the Services

All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone. The commercial/contractual terms include without limitation to price, taxes, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Livevnv does not have any kind of control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. Livevnv may, however, offer support services to Merchants in respect to order fulfilment, payment collection, call centre, and other services, pursuant to independent contracts executed by it with the Merchants. Livevnv is not responsible for any non-performance or breach of any contract entered into between Buyers and Merchants on the Platform. Livevnv cannot and does not guarantee that the concerned Buyers and/or Merchants shall perform any transaction concluded on the Platform. Livevnv is not responsible for unsatisfactory services or non-performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

Livevnv is operating a Grocery, Restaurant,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy & Parcel service platform and assumes and operates the role of facilitator, and does not at any point of time during any transaction between Buyer and Merchant on the Platform come into or take possession of any of the products or services offered by Merchant. At no time shall Livevnv hold any right, title or interest over the products nor shall Livevnv have any obligations or liabilities in respect of such contract entered into between Buyer and Merchant. You agree and acknowledge that we shall not be responsible for:

The goods provided by the shops or restaurants including, but not limited, serving of food orders suiting your requirements and needs;
The Merchant"s goods not being up to your expectations or leading to any loss, harm or damage to you;
The availability or unavailability of certain items on the menu;
The Merchant serving the incorrect orders.

The details of the menu and price list available on the Platform are based on the information provided by the Merchants and we shall not be responsible for any change or cancellation or unavailability. All Menu & Food Images used on our platforms are only representative and shall/might not match with the actual Menu/Food Ordered, Livevnv shall not be responsible or Liable for any discrepancies or variations on this aspect.

User Accounts.

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to Livevnv certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or Livevnv’s termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Livevnv in writing, you may only possess one Account.

User Requirements and Conduct.

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

Text Messaging.

By creating an Account, you agree that the Services may send you text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from Livevnv at any time by following the directions found at https://Livevnv.com/unsubscribe/. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

Promotional Codes.

Livevnv may, in Livevnv’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that Livevnv establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Livevnv; (iii) may be disabled by Livevnv at any time for any reason without liability to Livevnv; (iv) may only be used pursuant to the specific terms that Livevnv establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. Livevnv reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Livevnv determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

User Provided Content.

Livevnv may, in Livevnv’s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Livevnv through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to Livevnv, you grant Livevnv a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and Livevnv’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant Livevnv the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor Livevnv’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Livevnv in its sole discretion, whether or not such material may be protected by law. Livevnv may, but shall not be obligated to, review, monitor, or remove User Content, at Livevnv’s sole discretion and at any time and for any reason, without notice to you.

Network Access and Devices.

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Livevnv does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

4. Payment

Livevnv reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. Livevnv does not store your credit card or payment information. You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, Livevnv takes responsibility for payments made on our Platforms including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.

You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider (“Charges”). After you have received services or goods obtained through your use of the Service, Livevnv will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, national, provincial and municipal tolls, airport surcharges and processing fees for split payments, and will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Livevnv. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. Livevnv will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good.

All Charges are due immediately and payment will be facilitated by Livevnv using the preferred payment method designated in your Account, after which Livevnv will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Livevnv may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.

As between you and Livevnv, Livevnv reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Livevnv’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Livevnv will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Livevnv may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case you may be charged a cancellation fee.

This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Except with respect to taxicab transportation services requested through the Application, Livevnv does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Livevnv (on Livevnv’s website, in the Application, or in Livevnv’s marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services or goods provided is not intended to suggest that Livevnv provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.

Repair or Cleaning Fees.

You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from use of the Services under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Livevnv in Livevnv’s reasonable discretion, Livevnv reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider using your payment method designated in your Account. Such amounts will be transferred by Livevnv to the applicable Third Party Provider and are non-refundable.

Livevnv will receive payment of all order charges and will pay the Food-related or Item-related portion thereof to the relevant Restaurant or Store. We are authorised to receive payment for the Food or Item on behalf of the Restaurant & Store and payment made by you to us for the full price of the Food will discharge your payment obligations to the Restaurant or Store.

If a Cloud Driver is used pursuant to a Courier Deliver, Livevnv support team will receive payment and will pay the delivery-related portion thereof to the relevant Cloud Driver. We are authorized to receive payment for the delivery of Food or Item on behalf of the Cloud Driver and payment made by you to us for the price of the delivery will discharge your payment obligation to the Cloud Driver.
Payment for your order can be made in one of the following ways (only one payment method may be used to settle the amount due and not a combination of payment methods, except when My Wallet, Offline payment is used in combination of another payment method):
Credit Card Payment by credit card may only be made when an order is placed via the App. Where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. You will be redirected to the secure site of our payment gateway, which is not owned by Livevnv or under Livevnv control, and for which you acknowledge Livevnv is not responsible in law. Such payment gateway is however committed to upholding strict security standards, and at no stage will Livevnv Food restaurant or Grocery store , Butchery , Clothing store your credit card details (save for the last four digits for payment purposes). We are entitled to withhold processing the order until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation, your order for the Food will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the order charges. You also warrant that your credit card has sufficient available funds to cover all the order charges; and
Cash on delivery: Cash payments may only be made to Livevnv or its nominee upon receipt of the Food by means of Courier Delivery (not Take-away). By selecting this option, you undertake to ensure that you have sufficient cash on hand at the time of delivery to cover the order charges.
If you have a promotional coupon or discount ("Coupon") that you wish to use with your order, you may only do so via the Apps
You acknowledge that the Restaurant COVID Contribution is a non-refundable gratuitous payment made to the Restaurant (with Livevnv facilitating the payment thereof from you to the Restaurant) for purposes of providing the Restaurant [with financial relief]. You further acknowledge that Livevnv has no control over how this Restaurant COVID Contribution is actually used by the Restaurant and Livevnv accepts no responsibility therefor.

5. Personal Information that you provide

If you want to use our service, you must create an account on our Site. To establish your account, we will ask for personally identifiable information that can be used to contact or identify you, which may include your name, phone number, and e-mail address. We may also collect demographic information about you, such as your zip code, and allow you to submit additional information that will be part of your profile. Other than basic information that we need to establish your account, it will be up to you to decide how much information to share as part of your profile. We encourage you to think carefully about the information that you share and we recommend that you guard your identity and your sensitive information. Of course, you can review and revise your profile at any time.

You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary. We shall not be responsible for any delay in the delivery of your order due to the delay at seller/merchant end for order processing or any other unavoidable circumstances.

Your order shall be only delivered to the address designated by you at the time of placing the order on the Platform. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion and reserve the right to charge with additional delivery fee if required.

You shall undertake to provide adequate directions, information and authorizations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding. You understand that our liability ends once your order has been delivered to you.

You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you shall not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You shall be solely responsible for the security and confidentiality of your credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card. You agree that the Services shall be provided by us only during the working hours of the relevant Merchants.

6. ACTIVITIES PROHIBITED ON THE PLATFORM

The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites. Livevnv reserves the right to investigate and take appropriate legal action/s against anyone who, in Livevnv sole discretion, engages in any of the prohibited activities. Prohibited activities include — but are not limited to — the following:

Using the Websites for any purpose in violation of laws or regulations;
Posting Content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
Posting Content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Livevnv in its sole discretion or pursuant to local community standards;
Posting Content that constitutes cyber-bullying, as determined by Livevnv in its sole discretion;
Posting Content that depicts any dangerous, life-threatening, or otherwise risky behavior;
Posting telephone numbers, street addresses, or last names of any person;
Posting URLs to external websites or any form of HTML or programming code;
Posting anything that may be "spam," as determined by Livevnv in its sole discretion;
Impersonating another person when posting Content;
Harvesting or otherwise collecting information about others, including email addresses, without their consent;
Allowing any other person or entity to use your identification for posting or viewing comments;
Harassing, threatening, stalking, or abusing any person;
Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of Livevnv , exposes Livevnv or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
Encouraging other people to engage in any prohibited activities as described herein.

Livevnv reserves the right but is not obligated to do any or all of the following:

Investigate an allegation that any Content posted on the Websites does not conform to these Terms of Use and determine in its sole discretion to remove or request the removal of the Content;
Remove Content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms of Use;
Terminate a user's access to the Websites upon any breach of these Terms of Use;
Monitor, edit, or disclose any Content on the Websites; and
Edit or delete any Content posted on the Websites, regardless of whether such Content violates these standards.

7. AMENDMENTS

Livevnv reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time by posting changes on the Platform. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

8. CANCELLATION

Livevnv can cancel any order anytime due to the foods/products unavailability, out of coverage area and any other unavoidable circumstances.

9. Delivery of Food , Grocery , Street food , Clothing store, Hardware store , Electronic store , Butchery and Others

If you order Food or Item for Courier Delivery by Livevnv or its nominee (i.e. a Livevnv franchisee, an independent contractor or Cloud Driver) (the "Courier"):(i) you are required to indicate the physical address to which the Food or item should be delivered ("Delivery Address"); (ii) you are not allowed to change the Delivery Address after submitting your order; and (iii) you will only be allowed to order Food or item from Restaurants , Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy within the prescribed range (as determined by Livevnv) from your Delivery Address
If you order Food or item for Take away: (i) you should indicate a physical address, in order for Livevnv to provide you with a selection of Restaurants and others Business in such area; and (ii) you will only be allowed to order Food or item from such Restaurants, Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy .
Where you have requested the Food or item to be delivered to you by way of Courier Delivery and you have received an Acceptance Notice:
- the Courier will endeavour to deliver the Food or item to you by the estimated delivery time specified in the Acceptance Notice, however, delivery times are not guaranteed and may be adjusted by us in our reasonable discretion.Events outside of the Courier’s control such as traffic, inclement weather conditions and delays by the Restaurant, Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store , Pharmacy in relation to your order may result in a delay of the delivery of the Food or item, but the Courier will continue with its efforts to deliver the Food or item to you as soon as possible in the circumstances.
- Our obligation to deliver the Food or Item is fulfilled when the Courier delivers the Food or Item to the Delivery Address.The Courier is only responsible for the delivery of the Food or Item to the Delivery Address. the Courier arrives at the Delivery Address and you fail to open the door or respond to its telephone calls within 10 minutes, the Courier may leave the premises, taking the Food or Item with it, and you will remain liable for payment of all order charges. If you are not able to be present at the Delivery Address to accept delivery of the Food or Item, it is your responsibility to arrange for someone else to accept the delivery at such address and pay for the order on your behalf if payment has not yet been made.Neither Livevnv nor the Restaurant , Grocery store , Street food , is responsible for any loss or unauthorised consumption of Food or Item, after the Courier has delivered the Food or Item to the Delivery Address. However Concerning the Butchery , Electronic store, Clothing store, Hardware store , Pharmacy, Liquor store if you are not present at the address to accept delivery of the Item , It will return to the Store and you will have to Book a Parcel delivery store pick up to get your Item
Where you have ordered Food or Item for Take-away from the Restaurant or Other Business and you have received an Acceptance Notice:
- you or your nominee should display a copy of the Acceptance Notice to the Restaurant Or Store upon collection of the Food or Item;
- the Restaurant ,Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy is responsible for making the Food or Item available for collection by you or your nominee at its premises, at the estimated collection time set out in the Acceptance Notice.If you or your nominee fails to collect the Food or respond to our or the Restaurant
- ,Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy telephone calls, within 60 minutes after the estimated collection time, the Business may dispose of the Food or Item in any manner which it deems fit and you will remain liable for payment of the Food or Item. Any dispute regarding the BUSINESS failing to make the Food or Item available at the collection time or within 60 minutes thereafter, should be resolved between you and the relevant Business; your respective rights and obligations being as set out in these Terms and Conditions.

10. Errors

We shall take all reasonable efforts to accurately reflect or inform you of the Food or Item description, availability, purchase price and Courier Delivery service charges via the App. However, should there be any errors of whatsoever nature on the App (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to an order or Sale based on any error, the rejection of an order or the cancellation of a Sale, save to the extent of refunding you for any amount already paid.

11. Complaints

We want you to be happy with your purchase. Please let us know by telephone or email as soon as possible if there is a problem with your Food or Item quality and/or temperature, if you receive the wrong Food or wrong item, if you receive Food which is not as described on the App. If you receive broken Item
Save where we determine in our sole discretion that the cause for the complaint was due to the fault of the Restaurant,Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy we will communicate your complaint to the relevant Business, and thereafter the matter will need to be resolved by the parties to the Sale of Food or Item, being you and the Restaurant , Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy, and Livevnv shall bear no liability in relation to such complaint. LIVEVNV may in its sole and absolute discretion provide you with compensatory amount in your Credit Wallet
If we are unable to resolve your complaint to your satisfaction or we cannot resolve your complaint to your satisfaction, you can approach the Consumer Goods and Services Ombud (“CGSO”) to assist in resolving the complaint. The CGSO’s contact details are: Website: http://www.cgso.org.za/ Sharecall: 0860 000 272 Email: complaints@cgso.org.za

12. Coupons

LIVEVNV may from time to time make Coupons available for use on the App towards the purchase of Food or Item. Coupons can only be redeemed while they are valid and their expiry dates cannot be extended.
Coupons are issued in LIVEVNV’S sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason.Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
Unless otherwise stated under the specific terms and conditions regulating the Coupon:
- each Coupon can only be used once or multiple times as per the Coupon campaign terms and conditions;
- only one Coupon can be used per order;
- only one Coupon can be used per person per promotion/campaign on the App;
- a Coupon must be used at check-out – it cannot be used later on existing orders;
- Coupons with a percentage discount offer may only be redeemed on purchases with a total cart value of less than R1000; and
- the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you.
Coupons cannot be used to buy other Coupons, and cannot be exchanged or refunded for cash or credit. However, if you use a Coupon and your order is rejected or your Sale is cancelled, your Coupon will be made available for use again.
LIVEVNV is not responsible for any loss or unauthorised use of a Coupon.

13. Privacy Policy

We respect your privacy and will take all reasonable measures to protect it, as more fully detailed in our Privacy Policy, which is incorporated by reference.

General Legal Terms

14. Changes to these Terms and Conditions

LIVEVNV may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the App.
Any such change will only apply to your use of the App after the change is displayed in these Terms and Conditions. If you use the App or Telephone Service after such amended Terms and Conditions have been displayed, you will be deemed to have accepted such changes.

15. Electronic communications

When you use the App or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically in accordance with our Privacy Policy as set out above.

16. Ownership and copyright

The contents of the App, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in the App ("App Content") are protected by law, including but not limited to copyright and trade mark law. The App Content is the property of LIVEVNV , its advertisers and/or sponsors, and/or is licensed to LIVEVNV.

You will not acquire any right, title or interest in or to the App or the App Content.

Any use, distribution or reproduction of the App Content is prohibited unless expressly authorised by an authorised LIVEVNV representative or otherwise provided for in law. To obtain permissions for the commercial use of any App Content, suppor@livevnv.com

17. Disclaimer

The use of the App is entirely at your own risk and you assume full responsibility for any risk or loss resulting from such use or reliance on any information on the App.
Whilst LIVEVNV takes reasonable measures to ensure that the content of the App is accurate and complete, LIVEVNV makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the App, or as to the accuracy, completeness or reliability of any information on the App. If any such representations or warranties are made by LIVEVNV’S representatives, LIVEVNV shall not be bound thereby.
LIVEVNV disclaims liability for all damage, loss or expense, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the App and/or any content therein, unless otherwise provided by law

Any views or statements made or expressed on the App are not necessarily the views of LIVEVNV, its directors, employees and/or agents

In addition to the disclaimers contained elsewhere in these Terms and Conditions, also makes no warranty or representation, whether express or implied, that the information or files available on the App are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of LIVEVNV its employees, agents or authorised representatives. LIVEVNV thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the App

18. Linked third party websites

The App may contain links or references to other websites ("Third Party Websites") which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and LIVEVNV is not responsible for the practices and/or privacy policies of those Third Party Websites or the "cookies" that those sites may use

Notwithstanding the fact that the App may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

19. Limitation of liability

LIVEVNV cannot be held liable for any inaccurate information published on the Appand/or any incorrect prices displayed on the App or communicated, save where such liability arises from the gross negligence or wilful misconduct of LIVEVNV, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to support@livevnv.com or by phone at 072 722 95 95 7.

LIVEVNV SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE APP OR THE CONTENT CONTAINED IN THE APP; OR YOUR INABILITY TO USE THE APP, AND/OR UNLAWFUL ACTIVITY ON THE APP, AND/OR ANY LINKED THIRD PARTY WEBSITE OR MOBILE APPLICATION. SHOULD IT BE FOUND THAT LIVEVNV IS LIABLE TO YOU, SUCH LIABILITY SHALL BE LIMITED TO THE ORDER CHARGES RELATING TO YOUR PARTICULAR ORDER.

YOU HEREBY INDEMNIFY LIVEVNV AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THE APP AND/OR ANY LINKED THIRD PARTY WEBSITE OR MOBILE APPLICATION.

NOTWITHSTANDING THE INDEMNITIES GIVEN ABOVE, YOU HEREBY INDEMNIFY LIVEVNV AGAINST ANY LOSS OR DAMAGES OF WHATSOEVER NATURE SUFFERED IN RELATION TO, OR IN CONNECTION WITH, THE USE OF LIVEVNV SERVICES FOR YOUR MEDIRITE ,RAIN AND PICK N PAY ORDERS. YOU HEREBY ACKNOWLEDGE THAT LIVEVNVIS ONLY A DELIVERY SERVICE IN RESPECT OF SUCH ORDERS.

20. Availability and termination

We will use reasonable endeavours to maintain the availability of the App, except during scheduled maintenance periods, but are entitled at any time to discontinue providing the App or any part thereof with or without notice to you.

Livevnv may in its sole discretion terminate, suspend and modify the App, with or without notice to you. You agree that LIVEVNV will not be liable to you in the event that it chooses to suspend, modify or terminate the App, other than for processing any orders made by you prior to such time, to the extent possible.

If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Food or Item, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the App, without any prejudice to any claims for damages or otherwise that we may have against you.

Livevnv is entitled to blacklist you on its database (including suspending or terminating your access to the App), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and LIVEVNV, in whole or in part, on notice to you:,
○     for purposes of preventing suspected fraud or abusive behaviour towards staff; or

○     where it suspects that you are abusing the App; or

○    you have created multiple user profiles to take advantage of a promotion or Coupon intended
by Livevnv to be used once-off by you.

Livevnv accepts no other liability which may arise as a result of such blacklisting and/or
refusal to process any order.

21. Force majeure events

As between you and Livevnv, you and any Courier, Cloud Driver or any Restaurant, Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy, no party will be liable to any other party for any delay or failure in performing its obligations (excluding payment obligations) in terms of these Terms and Conditions due to an event beyond its control, including but not limited to, an act of God, fire, flood, earthquake or war.

22. Governing law and jurisdiction

These Terms and Conditions, the relationship between you and LIVEVNV, any Restaurant , Grocery store,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy, or any Courier, and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the App will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

In the event of any dispute arising between you and Livevnv, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Western Cape Division, Cape Town) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

Nothing in this clause 24 or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.

23. Notices

LIVEVNV hereby selects 386 Voortrekker road Cape Town as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions ("legal address"). Livevnv may change this address from time to time by updating these Terms and Conditions.

You hereby select the email address and any delivery address specified with your orders as your legal address, but you may change it by giving LIVEVNV not less than 7 days’ notice in writing.

Notices must be sent either by hand, prepaid registered post or email and must be in English. All notices sent -
- by hand will be deemed to have been received on the date of delivery;
- by prepaid registered post, will be deemed to have been received 10 days after the date of posting; and
- by email before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the email. All emails sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day, unless the contrary is proved.

24. Information

For the purposes of the Electronic Communications and Transactions Act 2002, Livevnv’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the App:

Full name: LIVEVNV (Pty) Ltd, a private company registered in South Africa with registration number 2024/597032/07.

Main business: Grocery store, Restaurant,Street food,Clothing store,Hardware store,Electronics store,Butchery ,Liquor Store,Convenience store Pharmacy & Parcel service

Physical address for receipt of legal service (also postal and street address): 386 voortrekker road, Cape Town (marked for attention: CEO and Legal),

Phone number: +27 72 72 95 95 7

Official email address: support@livevnv.com

Intellectual property complaints: If you have a complaint/allegation of intellectual property infringement, please send your complaint/allegation to livevnv@livevnv.com and include the following key information: the specific URLs on the platform that relate to your complaint/allegation; and actual copies of the South African/CIPC-issued certification that you are relying on (i.e. in order to objectively confirm the intellectual property rights claimed in South Africa and then pass the same on to the affected suppliers/sellers accordingly). Subject to the aforesaid, and subject to the fluidly reactive nature of the platform and its related functionality limitations, we confirm that we'll be able to investigate those identified URLs and then respond to your complaint/allegation in good faith as soon as possible.

25. General

LIVEVNV may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the App, or the user’s right to use the App, or any of its contents, subject to us processing any orders then already made by you.

You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

Any failure on the part of you or LIVEVNV to enforce any right in terms hereof shall not constitute a waiver of that right.

If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

No indulgence, extension of time, relaxation or latitude which either you or LIVEVNV (the "grantor") may show, grant or allow to the other of them (the "grantee") shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.

These Terms and Conditions contain the whole agreement between you and LIVEVNV and no other warranty or undertaking is valid, unless contained in this document.

26. Code of advertising practice

LIVEVNV is an inclusive brand which strives to represent a culturally rich and diverse nation. All imagery and communication published or associated with LIVEVNV must align with the company’s values.

This advertising code sets out our commitment to all commercial advertising on the LIVEVNV website and associated apps, to ensure that all such advertisements are lawful, honest, decent, truthful and transparent. Adherence to this code ensures LIVEVNV remains a trusted brand and a responsible corporate citizen.

For purposes of this code"commercial advertising" means all forms of paid-for advertising on the LIVEVNV website and associated apps, which includes advertising display banners, carousels, pop-ups, and boosted search result product listings like sponsored ads; and "advertiser" means the entity at whose instance the advertising appears, depending on the circumstances it may be LIVEVNV or any other third party (for instance an outlet or restaurant trading on the platform).

Commitment to lawful advertising
Advertisers must ensure that the commercial advertisements on the website should be in full compliance with all applicable legislation and regulations.

Commitment to honest advertisingAdvertisers must ensure that commercial advertisements should not, when considered in context, be so framed as to abuse the trust of the consumer or exploit their lack of experience, knowledge or credulity.

Commitment to decent advertising
Advertisers must ensure that commercial advertisements should not when considered in context, contain any foul language, obscenities, defamation, hate speech or derogatory comments.

Commercial advertising should not, when considered in context, contain anything that might lead or lend support to acts of violence or criminal activity, nor should they appear to condone such acts.

Commercial advertising should not, when considered in context, contain any negative gender stereotyping or negative gender portrayal.

Commitment to truthful advertising
Before commercial advertising is published, advertisers must hold in their possession sufficient documentary evidence to support all claims, whether direct or implied, that are capable of objective substantiation.

Commitment to transparent advertising
When our customers search for products on our platform, any paid-for boosted search result product listings that appear with the organic search results should be marked as a "sponsored" product listing. Transparency ensures that our customers are aware that these search results have been paid for by advertisers.

If you do not think LIVEVNV, or any advertiser on the LIVEVNV website, is adhering to our commercial advertising commitments, please let us know by emailing advertising@livevnv.com.